Sales Policy – PrimeXCity

Effective Date: March 6, 2025

At PrimeXCity, we are committed to providing a seamless shopping experience for our customers. This Sales Policy outlines the terms and conditions related to purchasing, pricing, discounts, and order processing on our website https://primexcity.xyz/.

1. Order Placement

  • Customers can place orders directly through our website or by contacting our sales team via phone or email.
  • All orders are subject to product availability. If an item is out of stock, we will notify you and offer alternative options or a refund.
  • Customers must provide accurate billing and shipping information to avoid delays in processing.

2. Pricing Policy

  • All product prices are listed in USD and include applicable taxes unless otherwise stated.
  • Prices are subject to change without prior notice, but orders already placed will not be affected.
  • Any additional fees (such as shipping costs or import duties for international orders) will be displayed at checkout.

3. Payment Methods

We accept multiple payment methods for convenience and security, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • Bank Transfers (for bulk orders and business accounts)
  • Digital Wallets (PayPal, Apple Pay, Google Pay)

Orders will only be processed once payment is confirmed.

4. Discounts and Promotions

  • Promotional discounts and coupon codes must be applied at checkout and cannot be retroactively added after a purchase.
  • Bulk order discounts are available for businesses, organizations, and wholesale buyers. Contact us for custom pricing.
  • Some discounted or promotional items may be final sale and not eligible for return.

5. Order Processing and Shipping

  • Orders are typically processed within 24-48 hours after payment confirmation.
  • Standard shipping takes 3-7 business days, while express shipping options are available at checkout.
  • Customers will receive a tracking number once the order is shipped.

6. Order Modifications and Cancellations

  • Customers can request order modifications or cancellations within 24 hours of placing an order.
  • Once an order has been shipped, it cannot be canceled, and customers will need to follow the returns process if needed.

7. International Orders

  • We accept international orders, but customers are responsible for customs duties, import taxes, and any additional fees imposed by their country.
  • Delivery times for international shipments may vary due to customs clearance procedures.

8. Product Warranty

  • Most products come with a manufacturer’s warranty. The warranty period and terms vary by product category.
  • Customers must provide proof of purchase to claim warranty services.

9. Fraud Prevention and Security

  • We take fraud prevention seriously and may request additional verification for high-value orders.
  • Orders suspected of fraud may be delayed or canceled to protect both customers and our business.

10. Customer Support