Payment Policy – PrimeXCity

Effective Date: March 6, 2025

At PrimeXCity, we aim to provide a secure, convenient, and transparent payment process for all customers. This Payment Policy outlines the accepted payment methods, processing times, and important guidelines regarding transactions on our website https://primexcity.xyz/.

1. Accepted Payment Methods

We accept the following payment options for all orders:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • Digital Wallets (PayPal, Apple Pay, Google Pay)
  • Bank Transfers (Available for bulk or corporate orders)
  • Cash on Delivery (COD) (Only available in select locations)

2. Payment Processing Time

  • Payments made via credit/debit cards and digital wallets are processed instantly.
  • Bank transfers may take 1-3 business days to be verified, depending on your financial institution.
  • Orders are only confirmed and processed once full payment has been received.

3. Currency and Pricing

  • All transactions are conducted in USD, unless stated otherwise at checkout.
  • Prices displayed on our website include applicable taxes, but additional charges (such as shipping fees) will be calculated at checkout.
  • Exchange rate variations may apply for international transactions, depending on your payment provider.

4. Payment Security & Data Protection

  • All payments are processed through encrypted and PCI-compliant payment gateways to ensure maximum security.
  • We do not store credit card details or share payment information with third parties.
  • Customers are advised to use strong passwords and secure payment methods when shopping online.

5. Order Confirmation

  • Once a payment is successfully processed, customers will receive an order confirmation email with their order details and payment receipt.
  • If you do not receive a confirmation within 24 hours, please check your spam folder or contact our support team.

6. Failed or Declined Payments

  • If your payment fails, please verify that:
    • Your card has sufficient funds.
    • Your billing details match your registered payment information.
    • Your bank has not blocked the transaction for security reasons.
  • If the issue persists, contact your bank or payment provider before attempting another transaction.

7. Refunds and Cancellations

  • Orders can be canceled within 24 hours of purchase for a full refund.
  • Refunds are processed within 5-10 business days after approval and will be credited to the original payment method.
  • For more details, refer to our Refund and Returns Policy.

8. Installment Payments

  • Currently, PrimeXCity does not offer installment payment plans. However, customers may use third-party financing options (such as PayPal Credit) if available in their region.

9. Taxes and Additional Fees

  • Customers are responsible for any applicable sales taxes, customs duties, or import fees based on their location.
  • These fees will be calculated at checkout when applicable.

10. Fraud Prevention and Verification

  • To prevent fraudulent transactions, PrimeXCity may request additional identity verification for large orders or unusual transactions.
  • We reserve the right to cancel any order suspected of fraud and report suspicious activities to relevant authorities.

11. Contact Us for Payment Assistance

📞 Phone: (84-8) 54 084 151
📧 Email: info@primexcity.xyz
🌐 Website: https://primexcity.xyz/