Delivery Policy – PrimeXCity

Effective Date: March 6, 2025

At PrimeXCity, we are committed to delivering high-quality office supplies quickly and securely to our customers. This Delivery Policy outlines the shipping options, estimated delivery times, and important guidelines regarding order fulfillment.

1. Order Processing Time

  • Orders are processed within 24-48 hours after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive an order confirmation email with tracking details once your order has been shipped.

2. Shipping Methods & Delivery Time

We offer multiple shipping options based on your location and urgency:

  • Standard Shipping: 3-7 business days
  • Express Shipping: 1-3 business days
  • Same-Day or Next-Day Delivery: Available in select locations (please contact us for details)

Actual delivery times may vary due to factors such as weather conditions, courier delays, and public holidays.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on package weight, destination, and selected shipping method.
  • Free shipping may be available for bulk orders or promotional campaigns.
  • Any additional fees, such as import duties or customs charges, are the responsibility of the customer.

4. International Shipping

  • We offer international delivery to select countries.
  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
  • International delivery times vary based on destination and customs processing.

5. Tracking Your Order

  • A tracking number will be provided via email once your order has been shipped.
  • You can track your package through the courier’s website for real-time updates.
  • If you do not receive tracking details within 48 hours of placing your order, please contact our support team.

6. Failed Delivery Attempts

  • If a delivery attempt is unsuccessful, the courier may leave a notification for rescheduling or package pickup.
  • If the package is returned to us due to an incorrect address, the customer may be responsible for re-shipping fees.

7. Damaged or Lost Shipments

  • If your package arrives damaged, please report it within 48 hours with photos of the packaging and item.
  • If your order is marked delivered but not received, please contact the courier and our support team for assistance.

8. Changes to Shipping Address

  • Address changes can be requested within 24 hours of placing an order.
  • Once the order has been shipped, we cannot modify the shipping address.

9. Delays and Force Majeure

  • While we strive to meet estimated delivery times, delays may occur due to unexpected events such as natural disasters, courier strikes, or customs issues.
  • PrimeXCity is not responsible for delays caused by third-party shipping providers.

10. Contact Us for Assistance

📞 Phone: (84-8) 54 084 151
📧 Email: info@primexcity.xyz
🌐 Website: https://primexcity.xyz/