Refund and Returns Policy – PrimeXCity

Effective Date: March 6, 2025

At PrimeXCity, we strive to provide high-quality office supplies and ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free refund and returns policy to ensure a smooth shopping experience.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in its original packaging.
  • Returns must be requested within 14 days of receiving your order.
  • Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Customized or personalized products.
  • Final sale or clearance items.
  • Opened or used office supplies (such as pens, paper reams, or ink cartridges).
  • Gift cards and promotional items.

3. Return Process

To initiate a return, follow these steps:

  1. Contact Us – Email us at info@primexcity.xyz or call (84-8) 54 084 151 to request a return authorization.
  2. Pack the Item – Securely pack the item in its original packaging, including all accessories and documentation.
  3. Ship the Return – We will provide the return shipping address. The customer is responsible for return shipping costs unless the return is due to a defective or incorrect product.
  4. Inspection & Approval – Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

4. Refund Process

If your return is approved:

  • Refunds will be processed within 5-10 business days after receiving and inspecting the returned item.
  • The refund will be issued to the original payment method used at checkout.
  • If the refund is delayed, please check with your bank or payment provider, as processing times may vary.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same product, contact us, and we will arrange for a replacement.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  • Contact us within 48 hours of delivery with clear photos of the item and packaging.
  • We will arrange for a replacement or refund at no additional cost.

7. Cancellations

Orders can be canceled within 24 hours of purchase for a full refund. If the order has already been shipped, it will need to be processed as a return instead.

8. Return Shipping Costs

  • Customers are responsible for return shipping costs, except in cases where the item is defective or incorrect.
  • We recommend using a trackable shipping method to ensure your return reaches us safely.

9. Store Credit Option

If preferred, customers can choose to receive a store credit instead of a refund, which can be used for future purchases at PrimeXCity.

10. Contact Us for Assistance

📞 Phone: (84-8) 54 084 151
📧 Email: info@primexcity.xyz
🌐 Website: https://primexcity.xyz/